{"id":687,"date":"2018-09-13T09:47:00","date_gmt":"2018-09-13T06:47:00","guid":{"rendered":"https:\/\/liiveri.net\/priimaa-pukkaa-2\/"},"modified":"2023-05-04T13:30:36","modified_gmt":"2023-05-04T10:30:36","slug":"priimaa-pukkaa-2","status":"publish","type":"post","link":"https:\/\/liiveri.net\/en\/uutiset\/priimaa-pukkaa-2\/","title":{"rendered":"The first thing is to say"},"content":{"rendered":"<p><strong>Customer-centricity is a recurring theme in almost all organizations&#039; speeches, but are we living out our values in reality? We asked our customers for their opinion. The results rose to a commendable level in all areas, with an overall customer service score of nine.<\/strong><\/p>\n<p>\u2013 Although we expected a reasonably good response, the end result was still a nice surprise. We are very pleased with this show of trust, Liiveri&#039;s Executive Director <strong>Sinikka Koivum\u00e4ki<\/strong> thanks<\/p>\n<p><strong>Bureaucracy must be further dismantled<\/strong><\/p>\n<p>But there is also room for improvement in the system. The unnecessary bureaucracy in the project world was criticized.<\/p>\n<p>Customers felt that the slowness of the process made it difficult to start and implement projects. A livery is also needed to translate project slang into Finnish and cope with paperwork.<\/p>\n<p>\u2013 As many as 25 percent of respondents felt that they could not cope with the project bureaucracy. The high number is partly explained by frustration with the problems that occurred in the electronic application system, which have fortunately been fixed, Koivum\u00e4ki emphasizes.<\/p>\n<p><strong>95 % recommends<\/strong><\/p>\n<p>Despite the bureaucracy, 95% of % customers recommend project financing to others. Liiver also provided me with sufficient help in problem situations.<\/p>\n<p>\u2013 Many people said that bureaucracy does not make it difficult to implement a project, as long as you are brave enough to ask the Liiver team for advice. We will do everything we can to ensure that the threshold for asking for help remains low in the future. We will also convey the message of customers&#039; concerns about bureaucracy to the administration, Koivum\u00e4ki promises.<\/p>","protected":false},"excerpt":{"rendered":"<p>Customer orientation is a recurring theme in almost all organizations&#039; speeches, but are we living out our values in reality? We asked our customers for their opinion. The results rose to a commendable level in all areas, with an overall customer service rating of nine. \u201cAlthough we expected reasonably good feedback, the end result was still a nice surprise. We are very pleased with this show of trust,\u201d says Liiver&#039;s Executive Director Sinikka Koivum\u00e4ki. Bureaucracy still needs to be dismantled But there is also room for improvement in the system. [\u2026]<\/p>","protected":false},"author":1,"featured_media":688,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[29,30],"tags":[],"class_list":["post-687","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-liiveri","category-uutiset"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Priimaa pukkaa - Liiveri<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/liiveri.net\/en\/uutiset\/priimaa-pukkaa-2\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Priimaa pukkaa - Liiveri\" \/>\n<meta property=\"og:description\" content=\"Asiakasl\u00e4ht\u00f6isyys toistuu l\u00e4hes kaikkien organisaatioiden juhlapuheissa, mutta elet\u00e4\u00e4nk\u00f6 arvoja toteen my\u00f6s todellisuudessa? Me kysyimme arviota\u00a0asiakkailtamme. Tulokset nousivat kaikilla osa-alueilla kiitett\u00e4v\u00e4lle tasolle asiakaspalvelun kokonaisarvosanan ollessa yhdeks\u00e4n. &#8211; Vaikka osasimme odottaa kohtuullisen hyv\u00e4\u00e4 palautetta, oli lopputulos silti hienoinen yll\u00e4tys. Olemme eritt\u00e4in otettuja t\u00e4st\u00e4 luottamuksen osoituksesta, Liiverin toiminnanjohtaja Sinikka Koivum\u00e4ki kiittelee. Byrokratiaa purettava edelleen Mutta l\u00f6ytyy systeemist\u00e4 parannettavaakin. [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/liiveri.net\/en\/uutiset\/priimaa-pukkaa-2\/\" \/>\n<meta property=\"og:site_name\" content=\"Liiveri\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/LeaderLiiveri\" \/>\n<meta property=\"article:published_time\" content=\"2018-09-13T06:47:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-05-04T10:30:36+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/liiveri.net\/wp-content\/uploads\/2023\/02\/asiakastyytyvaisyys.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"580\" \/>\n\t<meta property=\"og:image:height\" content=\"326\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Admin\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@LeaderLiiveri\" \/>\n<meta name=\"twitter:site\" content=\"@LeaderLiiveri\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Admin\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/liiveri.net\/uutiset\/priimaa-pukkaa-2\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/liiveri.net\/uutiset\/priimaa-pukkaa-2\/\"},\"author\":{\"name\":\"Admin\",\"@id\":\"https:\/\/liiveri.net\/#\/schema\/person\/4d2151d167ce291fb59ae4929e4f150a\"},\"headline\":\"Priimaa pukkaa\",\"datePublished\":\"2018-09-13T06:47:00+00:00\",\"dateModified\":\"2023-05-04T10:30:36+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/liiveri.net\/uutiset\/priimaa-pukkaa-2\/\"},\"wordCount\":182,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/liiveri.net\/#organization\"},\"image\":{\"@id\":\"https:\/\/liiveri.net\/uutiset\/priimaa-pukkaa-2\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/liiveri.net\/wp-content\/uploads\/2023\/02\/asiakastyytyvaisyys.jpg\",\"articleSection\":[\"Liiveri\",\"Uutiset\"],\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/liiveri.net\/uutiset\/priimaa-pukkaa-2\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/liiveri.net\/uutiset\/priimaa-pukkaa-2\/\",\"url\":\"https:\/\/liiveri.net\/uutiset\/priimaa-pukkaa-2\/\",\"name\":\"Priimaa pukkaa - Liiveri\",\"isPartOf\":{\"@id\":\"https:\/\/liiveri.net\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/liiveri.net\/uutiset\/priimaa-pukkaa-2\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/liiveri.net\/uutiset\/priimaa-pukkaa-2\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/liiveri.net\/wp-content\/uploads\/2023\/02\/asiakastyytyvaisyys.jpg\",\"datePublished\":\"2018-09-13T06:47:00+00:00\",\"dateModified\":\"2023-05-04T10:30:36+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/liiveri.net\/uutiset\/priimaa-pukkaa-2\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/liiveri.net\/uutiset\/priimaa-pukkaa-2\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/liiveri.net\/uutiset\/priimaa-pukkaa-2\/#primaryimage\",\"url\":\"https:\/\/liiveri.net\/wp-content\/uploads\/2023\/02\/asiakastyytyvaisyys.jpg\",\"contentUrl\":\"https:\/\/liiveri.net\/wp-content\/uploads\/2023\/02\/asiakastyytyvaisyys.jpg\",\"width\":580,\"height\":326,\"caption\":\"Asiakaspalvelun kokonaisarvosana 9, 95% suosittelee rahoitustamme muille, 100% sanoo ett\u00e4 meilt\u00e4 on helppo kysy\u00e4 neuvoja, 93% sai riitt\u00e4v\u00e4sti apua ongelmatilanteissa, 93% pit\u00e4\u00e4 palvelua nopeana ja joustavana.\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/liiveri.net\/uutiset\/priimaa-pukkaa-2\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Etusivu\",\"item\":\"https:\/\/liiveri.net\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Priimaa pukkaa\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/liiveri.net\/#website\",\"url\":\"https:\/\/liiveri.net\/\",\"name\":\"Liiveri - Kehitt\u00e4misyhdistys\",\"description\":\"REILU RAHOITTAJA PALVELUKSESSASI\",\"publisher\":{\"@id\":\"https:\/\/liiveri.net\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/liiveri.net\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/liiveri.net\/#organization\",\"name\":\"Kehitt\u00e4misyhdistys Liiveri ry\",\"url\":\"https:\/\/liiveri.net\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/liiveri.net\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/liiveri.net\/wp-content\/uploads\/2023\/02\/placeholder.png\",\"contentUrl\":\"https:\/\/liiveri.net\/wp-content\/uploads\/2023\/02\/placeholder.png\",\"width\":1920,\"height\":1080,\"caption\":\"Kehitt\u00e4misyhdistys Liiveri ry\"},\"image\":{\"@id\":\"https:\/\/liiveri.net\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/LeaderLiiveri\",\"https:\/\/x.com\/LeaderLiiveri\",\"https:\/\/www.instagram.com\/leaderliiveri\/\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/liiveri.net\/#\/schema\/person\/4d2151d167ce291fb59ae4929e4f150a\",\"name\":\"Admin\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/liiveri.net\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/liiveri.net\/wp-content\/litespeed\/avatar\/1\/a408f0f48bbe882d38689644bc375f8c.jpg?ver=1777459663\",\"contentUrl\":\"https:\/\/liiveri.net\/wp-content\/litespeed\/avatar\/1\/a408f0f48bbe882d38689644bc375f8c.jpg?ver=1777459663\",\"caption\":\"Admin\"},\"sameAs\":[\"https:\/\/liiveri.net\"],\"url\":\"https:\/\/liiveri.net\/en\/uutiset\/author\/admin\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Priimaa pukkaa - Liiveri","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/liiveri.net\/en\/uutiset\/priimaa-pukkaa-2\/","og_locale":"en_GB","og_type":"article","og_title":"Priimaa pukkaa - Liiveri","og_description":"Asiakasl\u00e4ht\u00f6isyys toistuu l\u00e4hes kaikkien organisaatioiden juhlapuheissa, mutta elet\u00e4\u00e4nk\u00f6 arvoja toteen my\u00f6s todellisuudessa? Me kysyimme arviota\u00a0asiakkailtamme. Tulokset nousivat kaikilla osa-alueilla kiitett\u00e4v\u00e4lle tasolle asiakaspalvelun kokonaisarvosanan ollessa yhdeks\u00e4n. &#8211; Vaikka osasimme odottaa kohtuullisen hyv\u00e4\u00e4 palautetta, oli lopputulos silti hienoinen yll\u00e4tys. Olemme eritt\u00e4in otettuja t\u00e4st\u00e4 luottamuksen osoituksesta, Liiverin toiminnanjohtaja Sinikka Koivum\u00e4ki kiittelee. Byrokratiaa purettava edelleen Mutta l\u00f6ytyy systeemist\u00e4 parannettavaakin. [&hellip;]","og_url":"https:\/\/liiveri.net\/en\/uutiset\/priimaa-pukkaa-2\/","og_site_name":"Liiveri","article_publisher":"https:\/\/www.facebook.com\/LeaderLiiveri","article_published_time":"2018-09-13T06:47:00+00:00","article_modified_time":"2023-05-04T10:30:36+00:00","og_image":[{"width":580,"height":326,"url":"https:\/\/liiveri.net\/wp-content\/uploads\/2023\/02\/asiakastyytyvaisyys.jpg","type":"image\/jpeg"}],"author":"Admin","twitter_card":"summary_large_image","twitter_creator":"@LeaderLiiveri","twitter_site":"@LeaderLiiveri","twitter_misc":{"Written by":"Admin","Estimated reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/liiveri.net\/uutiset\/priimaa-pukkaa-2\/#article","isPartOf":{"@id":"https:\/\/liiveri.net\/uutiset\/priimaa-pukkaa-2\/"},"author":{"name":"Admin","@id":"https:\/\/liiveri.net\/#\/schema\/person\/4d2151d167ce291fb59ae4929e4f150a"},"headline":"Priimaa pukkaa","datePublished":"2018-09-13T06:47:00+00:00","dateModified":"2023-05-04T10:30:36+00:00","mainEntityOfPage":{"@id":"https:\/\/liiveri.net\/uutiset\/priimaa-pukkaa-2\/"},"wordCount":182,"commentCount":0,"publisher":{"@id":"https:\/\/liiveri.net\/#organization"},"image":{"@id":"https:\/\/liiveri.net\/uutiset\/priimaa-pukkaa-2\/#primaryimage"},"thumbnailUrl":"https:\/\/liiveri.net\/wp-content\/uploads\/2023\/02\/asiakastyytyvaisyys.jpg","articleSection":["Liiveri","Uutiset"],"inLanguage":"en-GB","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/liiveri.net\/uutiset\/priimaa-pukkaa-2\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/liiveri.net\/uutiset\/priimaa-pukkaa-2\/","url":"https:\/\/liiveri.net\/uutiset\/priimaa-pukkaa-2\/","name":"Priimaa pukkaa - Liiveri","isPartOf":{"@id":"https:\/\/liiveri.net\/#website"},"primaryImageOfPage":{"@id":"https:\/\/liiveri.net\/uutiset\/priimaa-pukkaa-2\/#primaryimage"},"image":{"@id":"https:\/\/liiveri.net\/uutiset\/priimaa-pukkaa-2\/#primaryimage"},"thumbnailUrl":"https:\/\/liiveri.net\/wp-content\/uploads\/2023\/02\/asiakastyytyvaisyys.jpg","datePublished":"2018-09-13T06:47:00+00:00","dateModified":"2023-05-04T10:30:36+00:00","breadcrumb":{"@id":"https:\/\/liiveri.net\/uutiset\/priimaa-pukkaa-2\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/liiveri.net\/uutiset\/priimaa-pukkaa-2\/"]}]},{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/liiveri.net\/uutiset\/priimaa-pukkaa-2\/#primaryimage","url":"https:\/\/liiveri.net\/wp-content\/uploads\/2023\/02\/asiakastyytyvaisyys.jpg","contentUrl":"https:\/\/liiveri.net\/wp-content\/uploads\/2023\/02\/asiakastyytyvaisyys.jpg","width":580,"height":326,"caption":"Asiakaspalvelun kokonaisarvosana 9, 95% suosittelee rahoitustamme muille, 100% sanoo ett\u00e4 meilt\u00e4 on helppo kysy\u00e4 neuvoja, 93% sai riitt\u00e4v\u00e4sti apua ongelmatilanteissa, 93% pit\u00e4\u00e4 palvelua nopeana ja joustavana."},{"@type":"BreadcrumbList","@id":"https:\/\/liiveri.net\/uutiset\/priimaa-pukkaa-2\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Etusivu","item":"https:\/\/liiveri.net\/"},{"@type":"ListItem","position":2,"name":"Priimaa pukkaa"}]},{"@type":"WebSite","@id":"https:\/\/liiveri.net\/#website","url":"https:\/\/liiveri.net\/","name":"Liiveri - Kehitt\u00e4misyhdistys","description":"REILU RAHOITTAJA PALVELUKSESSASI","publisher":{"@id":"https:\/\/liiveri.net\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/liiveri.net\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-GB"},{"@type":"Organization","@id":"https:\/\/liiveri.net\/#organization","name":"Kehitt\u00e4misyhdistys Liiveri ry","url":"https:\/\/liiveri.net\/","logo":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/liiveri.net\/#\/schema\/logo\/image\/","url":"https:\/\/liiveri.net\/wp-content\/uploads\/2023\/02\/placeholder.png","contentUrl":"https:\/\/liiveri.net\/wp-content\/uploads\/2023\/02\/placeholder.png","width":1920,"height":1080,"caption":"Kehitt\u00e4misyhdistys Liiveri ry"},"image":{"@id":"https:\/\/liiveri.net\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/LeaderLiiveri","https:\/\/x.com\/LeaderLiiveri","https:\/\/www.instagram.com\/leaderliiveri\/"]},{"@type":"Person","@id":"https:\/\/liiveri.net\/#\/schema\/person\/4d2151d167ce291fb59ae4929e4f150a","name":"Admin","image":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/liiveri.net\/#\/schema\/person\/image\/","url":"https:\/\/liiveri.net\/wp-content\/litespeed\/avatar\/1\/a408f0f48bbe882d38689644bc375f8c.jpg?ver=1777459663","contentUrl":"https:\/\/liiveri.net\/wp-content\/litespeed\/avatar\/1\/a408f0f48bbe882d38689644bc375f8c.jpg?ver=1777459663","caption":"Admin"},"sameAs":["https:\/\/liiveri.net"],"url":"https:\/\/liiveri.net\/en\/uutiset\/author\/admin\/"}]}},"acf":[],"_links":{"self":[{"href":"https:\/\/liiveri.net\/en\/wp-json\/wp\/v2\/posts\/687","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/liiveri.net\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/liiveri.net\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/liiveri.net\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/liiveri.net\/en\/wp-json\/wp\/v2\/comments?post=687"}],"version-history":[{"count":0,"href":"https:\/\/liiveri.net\/en\/wp-json\/wp\/v2\/posts\/687\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/liiveri.net\/en\/wp-json\/wp\/v2\/media\/688"}],"wp:attachment":[{"href":"https:\/\/liiveri.net\/en\/wp-json\/wp\/v2\/media?parent=687"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/liiveri.net\/en\/wp-json\/wp\/v2\/categories?post=687"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/liiveri.net\/en\/wp-json\/wp\/v2\/tags?post=687"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}